We at Jumbo Electronics/Video Home & Electronics regularly upgrade infrastructure & services every year to cater to the requirements of all our customers. We have recently opened our new Service Centre at Street no 36 Gate No 2 of Salwa Industrial Area which is the biggest in Qatar which has total area of 2200 Square Meter. Ample space is provided for spare parts, Workshop, Training Academy & Reception. This integrated service center will provide service to all products such as Electronics/Home Appliances/Air Conditioners /GSM & IT at one place with over 150 trained technicians providing both In Home & Carry in Services.. We have divided Qatar into five zones where our engineers equipped with tools & spare parts in 30 Vehicles, are placed in strategic locations to reach customers faster where ever they are..

Our Plans for the year 2009 is to set up Collection points at all major locations in Qatar and to provide Mobile Work Shop facilities to complete major repairs at the customer’s place itself.

• Services available from Saturday to Friday ( Evening only ).
  
  
• Call Centre 4365454 with 6 Lines 8.00 AM to 8.00 PM.
  
  
• 6 Dedicated call consultants to answer all customer calls and Happy calls after job completion.
  
  
• SMS to the Customers for Job references and Status of work.
  
  
• 50 Teams for Installation of Split Air conditioners.
  
  
• 30 Teams with vehicles in the field to exclusively attend all customer complaints.
  
  
• Full fledged Workshop with 10 Technical Masters.
  
  
• Assured response Maximum in 48 Hours.
  
  
• 2 Lucky Customers are entitled to free service every day.
  

For Complaints and Service of Wall Mounted Split, Window and Cassette type Air Conditioners & Home Appliances you can contact (Service Calls) Tel No 4365454 or mail at service@jumboqatar.com

• For Complaints & queries on Wall Mounted Split, Window and Cassette type Air Conditioners & Home Appliances:
  
  Mr. Santhanam Outdoor Supervisor- GSM- 6002519.
  Mr. Sachariya Jose- Manager After Sales and Service GSM 3636941 ( sachariyajose@jumboqatar.com )
  
  
• For Warranty Complaints & queries on new Wall Mounted Split, Window and Cassette type Air Conditioners, Installations, Please call
  
  Mr. Joji - Installation Supervisor – GSM- 5297616.
  Mr. Sahul Hamid– Manager Service & Projects- GSM 5890726 ( shamid@jumboqatar.com )
  
  

Any issues if not solved to your satisfaction which needs to be addressed, you can escalate it to Divisional Manager Service & Projects Mr.P.Sheshukumar who can be contacted on Mobile No 5851334 or sheshukumar@jumboqatar.com

The focus is always on personalized consumer care, with every product or service innovation geared towards fulfilling renewed needs of the consumer.