Mr. M.N. Vinod Service Engineer/Mirc Electronics Ltd, Dubai. U.A.E. had visited and conducted two days (18.03.2009 & 19.03.2009) training program to Employees in the following areas:

Day 01: 18.03.2009: 09:30 AM- 07:00 PM:

Topics Covered:

• High end display products technology.
• LCD technology - Theory
• Plasma technology - Theory.
• Terms and definitions in LCD & Plasma displays.
• Types of display panels available and application.
• Hands on training on LCD T.V's repairs using a 32" LCD T.V.
• Identification of major boards in LCD T.V.
• Testing and trouble shooting of LCD T.V.
• Board identification and replacement in LCD T.V.
• New models introduction.
• Training of features in new models.
• Written test for technicians on training

Day 02: 19.03.2009: 09:00 AM- 03:00 PM:

Topics Covered:

• CRT televisions new models introduction.
• Microwave new models introduction.
• Testing & troubleshooting of Ultra slim CRT T.V's.
• Symptoms and repair techniques in Ultra slim CRT T.V's.
• Hands on training of ultra slim CRT T.V's
• Hands on training of Black beauty Microwave oven.
• Training of features in ultra slim CRT T.V's
• Testing and trouble shooting of black beauty microwave oven.

• Identification of damages do to misuse.
• Common symptoms and repair techniques in microwave ovens.
• Training of features in black beauty microwave oven.
• Written test for technicians on training

Open forum.
Vote of thanks.
Group photo session.

Mr. Ashok – CAC Training Manager/ LG ME &A had visited and conducted two days (02.02.2009 & 03.02.2009) training program to Employees in the following areas:

Day 01: 02.02.2008: 09:30 AM- 05:00 PM:

Topics Covered:

• MPS Definition
• MPS- Working Principles
• Nomenclature of Units
• Model Selection. (0 & 1 Series).
• Branch Distributor and its types
• Electrical Connection
• Testing and commissioning Tips and Technique.
• Troubleshooting.
• Error Codes.
• Multi V Installation Movie.
• Definition of Multi V.
• Advantage of Multi V & Capacities of Multi V.

• Working Cycles of Multi V.
• Major Components on Multi V
• Types of Sensors and its positioning on the units
• Cool and Heat Modes.
• Multi V related software.
• Setting the DP switches.
• Selection of Master and Slave units.
• Auto Addressing.
• Test Run.
• Auto Recharges and Pump out and Pump In.

Day 02: 03.02.2008: 09:30 AM- 05:00 PM:

Topics Covered:

• Y Branches and Header types.
• Gas piping, Electrical, Communication wiring and Plumbing connection.
• Good & Bad installations sample photos.
• LG MV software and data records.
• Testing and commissioning Tips and Technique.
• Troubleshooting.
• Error Codes.
• Written Tests
• Open Discussion.
• Vote of Thanks.
• Group Photos,
• Site Visits to Al Kazem’s Project

Terms & Conditions:

• Service Assurance is exclusive only for LG products
• Service Assurance is applicable for all complaints which can be solved at customer’s premise.
• Service Assurance is limited only to individual customer complaints with 3 maximum units covered only.
• Service Assurance is limited to units less than 4 years old.
• Service Assurance is applicable only for Labor charges. Any parts used for repair, expenses shall be borne by customer.
• Service Assurance Warranty Customer’s warranty of the machine is extended by 3 Months.
• Service Assurance : Not applicable for cases were we have provided standby unit
• Service Assurance: Applicable only for Estimate approved cases

FREE SERVICE CAMPAIGN:
A Free Service Campaign was conducted from: 17th February,2007 to 23rd February 2007 for the below mentioned Products:

• Window Air conditioners.
• Split Air Conditioners.
• Washing Machine.
• Refrigerators.

The highlights of the Campaign were:

• Free labor and Spare parts for Warranty Units.
• Free Labor charge and 25 % Off on Spare parts for Non Warranty Units.
• Focused for Individual Customers ( Excluded Projects).

Activities held during the campaign are as follows;

• Advertisement in the media for Four Continuous day in English & Arabic Dailies
• Posters displayed in Major Showrooms and Service Centers
• Specific Team with Specific job role assigned
• Different gifts presented to the customers
• Feedback from the customers

The Benefits of the campaign were:

• Free Service CAMPAGIN a great Success
• Good Brand Building exercise.
• Good opportunity to share our Service Commitments.
• Preventive actions against summer.
• Valuable feedbacks from Customers.
• We cared for the customers.