Mukafa

Welcome to Mukafa, a rewards program from Jumbo Electronics designed for our loyal customers. The word ‘Mukafa’ means ‘Rewards’ in Arabic. The Mukafa rewards program offers you a variety of privileges when you shop at any Jumbo Electronics outlet in Qatar. Apart from getting great prices and impeccable customer service, you can now earn & redeem points for all your purchases at any Jumbo Electronics store.

 

We have revamped our existing loyalty program erstwhile Jumbo Digits, to Mukafa under which earning and redeeming points are simpler and more rewarding. You can look forward to advance notifications from us when we have special promotions and a host of other benefits that we will roll out in the near future as part of this program.

 

Benefits of Mukafa

Free Membership for Life. Priority Delivery within 24 hours for members.
Early notification and access to major promotions and premium product launches. Additional 2% discount on www.jumbosouq.com, use promo code MUKAFA
Special bonus of 5,000 Mukafa points* when you shop on your birthday and anniversary. 15% Discount at Ocean Basket Dine in and Takeaway.
30% discount on Service labour charges for out of warranty products. 5% discount on spare parts
15% Discount at Nando’s Dine in and Takeaway.  

 

*Birthday & Wedding Anniversary need prior registration.

 

Earning Mukafa Points

For every 1 Qatar Riyal that you spend at a Jumbo Electronics Store you earn 1 Mukafa point.
Redeeming Mukafa Points

Every 1000 Mukafa points is equal to QR 10. You need to have a minimum of 200 Mukafa points to make a redemption.

 

Gift a Mukafa   
Gift a loved one the gift of choice. Simply walk in to any Jumbo Electronics store, register the person’s name and contact details to whom you would like to give the card to, load the amount in the form of Mukafa points by making a payment at the cashier and your Mukafa card is ready to be presented as a gift. The holder of the gift card has a choice to buy any product from any Jumbo Electronics store using the Mukafa points loaded in the card. After redeeming all the Mukafa points, the holder continues to be a member of the Mukafa program and can continue using the same account to earn and redeem Mukafa points.

 

F.A.Qs

What is Mukafa?           
Mukafa is Jumbo Electronics rewards programme, it means ‘Rewards’ in Arabic. If you shop often at our outlets across Qatar, this programme adds value to your shopping experience by offering great rewards and benefits. By signing up for the programme, you get:

  • Free membership for life.
  • Points and rewards across all Jumbo showrooms
  • The chance to earn Mukafa points, sometimes double, even during sales and promotions.
  • Exclusive offers, including special invitations to in-store activities and promotion previews.

Sounds exciting! How do I sign up?        
Simply fill in the registration form at any Jumbo Electronics outlet. A unique membership number will be provided to you.

Is there a minimum spend amount or a joining fee to become a Mukafa member?          
No. Membership to Mukafa is free for life. Just sign up at any Jumbo showroom and you’re ready to enjoy the benefits of the programme.          

The application asked for personal information. What about my privacy?             
Your privacy is important to us. We restrict access to non-public personal information about our members and maintain strict procedural safeguards to protect it.          

Does Mukafa offer a family/ corporate membership option?    
At present, Mukafa is for individual members only. It cannot be used for corporate/ bulk purchases.        

My membership information has changed. How do I update my profile?             
You can update your Mukafa Membership Profile by visiting any Jumbo Electronics showroom.

My membership card looks like a credit card. Can I use it like one?        
No, your Mukafa membership card is not a credit card. Present it along with your payment at the time of purchase at the participating outlets to earn points. If you have points on the card you can use it to redeem your available Mukafa points. Please note that you need to have a complete updated profile and a minimum of 200 available Mukafa points to become eligible for redemption.             

Can my Mukafa membership ever become inactive?     
Your Mukafa membership is considered inactive if there are no transactions in the account for a period of 12 months. However, Mukafa’s that are in your account remain current for a period of 24 months. If you don’t reactivate your membership during this period, the Mukafa’s expire. To reactivate your account, just use your membership card or quote your membership number at any participating outlet.

What happens to my existing Jumbo Digits Membership?          
Your existing Jumbo Digits membership will automatically get converted to a Mukafa account.

Will my Jumbo Digits card still be valid?             
Yes, your Jumbo Digits card will still be valid.

 

REPLACEMENT CARD

I lost my membership card. How do I get a replacement?           
To order a replacement card, visit a Jumbo Electronics store near you. A replacement card costs 1,000 Mukafa points, which will be deducted from your account.            
What if I don’t have 1,000 Mukafa’s in my account?

In case you do not have the necessary Mukafa points in your account then you can pay the fee of QR 10 in cash.

If I request a replacement card, will it have the same account number?
In the interest of your security, replacement cards will have a new account number.            

Since my replacement card has a new account number, what happens to the accumulated Mukafa points on my old card?    
Don’t worry – the Mukafa points from your old card will be carried forward to the new account number after the deduction of 1,000 Mukafa points (the cost of the replacement card).

 

EARNING MUKAFA POINTS

How do I earn Mukafa Points
To start earning Mukafa points, simply show your Mukafa membership card each time you shop at any Jumbo Electronics store.        

On what products can I earn Mukafa points?    
You can earn Mukafa points on all participating brands at Jumbo stores.

How many Mukafa points do I earn for my purchases? 
For every 1 Qatari Riyal that you spend at a Jumbo Electronics Store you earn 1 Mukafa.

Can I earn Mukafa points if I don’t have my Mukafa membership card or number at hand?           
Yes, you can earn Mukafa points by providing the cashier with your registered mobile no provided while applying to Mukafa.  

What’s the difference between regular and Bonus Mukafa points?        
Regular Mukafa’s are Mukafa’s earned on everyday transactions during sale and non-sale periods. Bonus Mukafa points are special points awarded during a promotion, for example: ‘Earn a bonus 200 Mukafa points by bringing this ad to any Jumbo showroom and making a purchase worth XX’.             

How long does it take for Mukafa points to reflect in my account?         
Mukafa points which you earn on transacting will be credited to your account immediately.    

How soon can I use my Mukafa points after purchase? 
Mukafa points are available for redemption 7 days after a purchase is made.             

Can I transfer Mukafa points?  
No, you cannot transfer your Mukafa points.     

If I return a purchase, what happens to the Mukafa points I earned on it?             
If you return any item, a credit note will be issued to you and the Mukafa points earned will not be reversed from your account. When you present a credit note for another purchase, you will not earn Mukafa points against that new purchase.          
 
I forgot to present my membership card at the time of purchase. Can I submit any proof of purchase and earn Mukafa points retrospectively?             
Yes. You can claim Mukafa points retrospectively by vising any Jumbo Electronics store and presenting your invoice and membership card. Also, retrospective claims are not allowed for transactions which are more than 30 days old at the time of request to credit Mukafa points.

How do I check my Mukafa points balance?      
You can check your Mukafa points balance by visiting any Jumbo Electronics store and quote your membership number.

When do my Mukafa points expire?      
Regular & Bonus Mukafa points do not expire.

 

REDEEMING MUKAFA POINTS

How do I redeem my Mukafa Points?   
You can redeem your Mukafa points by visiting any Jumbo showroom. Once you reach the cashier to make a payment for your purchase, the cashier would be able to inform you the value of your Mukafa points which are available for redemption in your account. You can either choose to redeem your Mukafa points (in case purchase value is less than available Mukafa points), make part payment for the purchase (redeem Mukafa points plus pay remaining amount through any other tender type).              

What do I need to redeem my Mukafa points? 
You need to present your membership card and a valid photo id to redeem your Mukafa points. The name on the valid photo id and our POS system should match for you to redeem your Mukafa points. If the details do not match, unfortunately we will not be able to redeem your Mukafa points.            

Whats is the value of my Mukafa points?           
Every 1000 Mukafa points is equal to QR 10. You need to have a minimum of 200 Mukafa points to make a redemption.

How do I claim my Birthday & Anniversary Bonus Mukafa points?         
Your birthday & anniversary date needs to be mentioned at the time of registration. To claim your Bonus Mukafa points you need to make a purchase at any Jumbo Electronics store on your birthday or anniversary date only. Inform the cashier as the case may be and the necessary points will be credited to your account for redemption against your purchase. You may need to show a valid ID proof to verify your birthday. You will not be able to change your Anniversary Date once provided at the time of registration.

How can I claim the discounts on the Service or labour charges?             
To claim the discount on the service or labour charges, the original purchase invoice of the product being serviced needs to contain a valid Mukafa membership number.

 

GIFTING

How can the person who was gifted the Mukafa Card redeem Mukafa points?
Redemption process is same as mentioned above.          

What happens if the Mukafa card given as a gift gets lost?         
Every Mukafa card is registered against an individual’s name and mobile number. Person claiming to redeem points from a lost Mukafa card will need to provide a valid ID proof and mobile number that matches with our records provided at the time of registration. If the card is lost, please notify the nearest Jumbo Electronics store of the same at the earliest citing the name and mobile number used to register the card.    

Will I get a refund if the Mukafa points on the lost Mukafa Gift Card gets utilized by someone else?          
In the unfortunate instance if the Mukafa points on the lost Mukafa gift card was utilized by someone other than the intended person, then unfortunately we would not be able to provide any refund.

Mukafa Brochure